Returns, Refunds & Complaints at Flowers Millbank
Our Fresh Flowers Guarantee in Millbank
At Flowers Millbank, we are proud to serve as your trusted local Millbank florist, delivering premium quality, fresh flowers to homes and businesses throughout the community. Every order is hand-selected and arranged to ensure vibrancy and longevity. We believe in backing our fresh flowers guarantee, offering you peace of mind with every purchase.
Damaged-on-Arrival Policy
We take great care to package and deliver your flowers in pristine condition. However, should your arrangement arrive damaged, please inspect your order immediately upon receipt. If you notice any damage, we ask that you contact us within 24 hours of delivery. To help us resolve the issue swiftly, we may request a clear photograph of the damaged item and the packaging. This allows us to understand the problem and improve our service.
Freshness Window
Our flowers are arranged and delivered with their freshness at the forefront. We guarantee that your blooms will remain fresh for a minimum of 5 days from the time of delivery, provided they are cared for according to our simple care instructions. If, for any reason, your flowers do not meet this freshness standard, please let us know within this window so that we can address your concerns effectively. Our guarantee is how we honour our commitment to providing truly fresh flowers in Millbank.
Refund and Replacement Options
Your satisfaction is extremely important to us. If your delivered flowers are damaged upon arrival or do not meet our freshness guarantee during the 5-day window, you are eligible for either a full or partial refund, or a replacement arrangement at no additional charge. We will work with you to determine the best solution based on your preference and the circumstances of your order. Please contact us promptly, and our team will guide you through the returns and refunds process for the most convenient resolution possible.
How to Make a Complaint
If you are dissatisfied with your purchase or any part of our service, we encourage you to let us know as soon as possible. Our goal is to resolve complaints fairly, quickly, and to your satisfaction. To lodge a complaint, please provide your order details along with a clear description of the issue. We may request supporting information such as photographs, which help us address your concern thoroughly. Once received, our customer service team will acknowledge your complaint and keep you updated until it is resolved.
Your Local Millbank Florist - Here for You
Flowers Millbank is dedicated to delivering outstanding customer service and the freshest flowers across Millbank and the surrounding areas. As a respected part of the local community, we are deeply committed to making every order right. Thank you for choosing us for your floral needs. Your trust and satisfaction are at the heart of our business, which is why every arrangement comes with our fresh flowers guarantee.
