Flowers Millbank – Key Terms for Secure Flower Delivery Orders

Online Flower Delivery Terms & Conditions – Flowers Millbank

Introduction

Welcome to Flowers Millbank. These Terms & Conditions govern your use of our e-commerce site and the purchase of flowers and related products for delivery within Millbank and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all customers based in or ordering for locations in Millbank and neighbouring regions.

Order Process

Our online flower delivery process is designed to be simple and secure. To place an order, select your desired floral products and add them to your online basket. Once you have finished shopping, proceed to checkout and fill in the required delivery details, including the recipient's name, full delivery address in Millbank or its surrounding areas, and a contact phone number. Double-check all information for accuracy before submitting your order to minimise any risks of delay or misdelivery.

After you place your order, you will receive an on-screen confirmation and a summary of your order. This is not a binding acceptance of your order. We will send a separate email to acknowledge your order after it is reviewed and accepted. Flowers Millbank reserves the right to refuse orders at our sole discretion. You will be informed promptly if your order cannot be fulfilled or if specific products are unavailable, with options for a substitute or refund provided when necessary.

Product Availability and Substitution

All flower products and gift items are subject to availability. In exceptional cases where certain flowers or associated products are temporarily unavailable, we reserve the right to substitute them with items of equal or higher value and similar style, preserving the overall look and feel of the arrangement. We will make every reasonable effort to notify you if a major substitution becomes necessary.

Price and Payments

All prices are displayed in pounds sterling (GBP) and include applicable UK VAT unless specified otherwise. Delivery charges are indicated separately and added during the checkout process. We take care to ensure that prices listed on our site are accurate; however, Flowers Millbank reserves the right to decline or cancel orders where a pricing error is identified prior to dispatch.

We accept payment through secure online payment gateways, including major credit and debit cards. Payments must be authorised and cleared before order processing and delivery scheduling commence. By submitting your payment details, you represent and warrant that you are authorised to use the chosen payment method.

Delivery Policy

Flowers Millbank offers delivery service throughout Millbank and selected neighbouring areas. During checkout, you may select your preferred delivery date. While we aim to deliver on your chosen date, please note that delivery times are not guaranteed, especially during busy periods or adverse weather conditions. If delivery cannot be made on the specified date, we will contact you to reschedule at the earliest available opportunity.

For successful delivery, it is your responsibility to provide accurate recipient information, including correct address and contact details. If the recipient is unavailable, we will, where possible, leave the flowers with a neighbour or in a secure location and leave a delivery card with details. In the event that delivery cannot be completed and the flowers are returned to us, we may charge for a second delivery attempt.

Cancellations and Amendments

If you wish to cancel or amend an order, please notify us as soon as possible via the online contact options provided on our website. Cancellations and significant amendments must be made at least 24 hours prior to the scheduled delivery date to qualify for a full refund. Orders for same-day delivery are processed immediately and may not be eligible for cancellation or change after they are confirmed. Orders cancelled or amended after flowers have been prepared or despatched may incur a charge or may not be eligible for refund depending on the circumstances and our ability to recover costs.

Returns and Refund Policy

Due to the perishable nature of flowers, returns are not typically accepted. However, if you believe there is an issue with the quality or condition of your delivered flowers, please contact us within 24 hours of receipt with photographic evidence and a description of the issue. Where appropriate, Flowers Millbank will offer a replacement, partial refund, or full refund at our discretion. This does not affect your statutory rights under UK consumer law.

Customer Responsibilities

It is your responsibility to ensure that all order information is accurate and that any recipient is available to accept delivery. Flowers Millbank cannot be held liable for failed deliveries resulting from incorrect or incomplete information, or from recipients being unavailable at the nominated delivery address. Additionally, you are responsible for any further instructions regarding secure delivery locations or permission to leave items with neighbours as appropriate.

Liability

Flowers Millbank will not be liable for any direct or indirect loss or damage arising from your use of our website or products, except in cases where liability cannot be limited under UK law. We are not responsible for delays or failures in delivery due to circumstances beyond our reasonable control, including but not limited to force majeure events, extreme weather, natural disasters, and unforeseen supply chain disruptions.

Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

Intellectual Property

All content on the Flowers Millbank website, including images, graphics, designs, text, and logos, is owned by or licensed to Flowers Millbank and may not be used, copied, or reproduced without our express permission. Use of our site does not grant you any intellectual property rights over its content.

Personal Data and Privacy

By placing an order, you acknowledge and agree to the collection and processing of personal data in accordance with our published Privacy Policy. Your details are only used for the fulfilment of your order, communication regarding your purchase, and, where opted-in, for marketing from Flowers Millbank. We employ appropriate security measures to protect customer data.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions from time to time. Any changes will take effect immediately upon posting on our website. Please review these terms regularly to ensure you are aware of any updates that may affect your rights and obligations.

Governing Law and Jurisdiction

These Terms & Conditions, and any agreements arising out of them, are governed and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these terms or your use of our services shall be subject to the exclusive jurisdiction of the English courts.

General Provisions

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

These Terms & Conditions constitute the entire agreement between you and Flowers Millbank regarding the use of our online flower delivery service.

Contacting Us

If you have any queries or require further information regarding these Terms & Conditions, please use the contact form provided on our website. We are committed to ensuring that your experience with Flowers Millbank is positive, reliable, and secure.

Coverage Area Notice

Please note that these Terms & Conditions apply to all customers ordering from Flowers Millbank for delivery to addresses in Millbank and the surrounding areas. For enquiries about delivery reach or any aspect of these terms, consult our website or contact us directly prior to placing your order.